Terms of Use

General

These general terms and conditions (hereinafter referred to as “terms”) set out the rights and obligations in connection with the use of the services offered by the Provider Dogger (hereinafter referred to as “dogger.io” or “provider”) and the dogger.io user in connection with the utilization of the dogger.io services, as well as the further services, applications and functions that are offered by dogger.io, unless explicitly stated otherwise.

The dogger.io terms and conditions solely apply as the exclusive terms and conditions. Contradictory terms or user terms that deviate from these terms shall not be recognized, unless we have recognized and have exclusively and in textform agreed to the validity of such. These terms shall also apply even where with knowledge of contradictory terms or terms of the dogger.io user that deviate from these terms, we continue to provide our services without reservation, to the user.

Contractual Agreement

A legally binding and enforceable contract shall take effect – unless otherwise agreed – upon successful completion of the registration process.

The user has the opportunity to print these terms and conditions (the text of the contract created) at any given time. For this purpose the print function of the respective browser can be used.

The user does not have a claim to the conclusion of a contract. dogger.io reserves the right to refuse the offer of a user to enter into a contract with them, without giving reasons.

dogger.io users must be at least 18 years old in order to sign up. dogger.io shall not knowingly collect information of minors or other persons who by law are not permitted to utilise our service and websites. If we become aware that we have collected personal data of minors, we shall delete this immediately; unless we are legally obligated to retain the data.

Our Services

dogger.io provides online services which allow dogger.io users to create and manage their own user profile (dogger.io user accounts) for and in order to create, manage and modify their their own dogger.io App(s) (hereinafter referred to as “dogger.io-Apps”). The dogger.io services enable the user to upload and publish their own contents and/or operate an online store.

All services provided by the Service Provider free of charge may be discontinued at any time. In such a case the User will not be entitled to claim the continuation of this type of service.

dogger.io reserves the right to complement, extend, change, suspend, discontinue or improve the services offered, in particular where such measures will improve the technological standard of the services or are deemed necessary for preventing abuse. Such modifications may lead to changes in the appearance of the dogger.io Pages. dogger.io shall only make such modifications that it deems reasonably acceptable for the dogger.io User or if their implementation is required by law or technological advancement.

Personal/User Data

The dogger.io user confirms that all the personal data provided by them is true and complete. dogger.io reserves the right to request appropriate proof of identity on a case by case basis.

The dogger.io user is obliged to keep their personal “contact” information up to date at all times.

The dogger.io user is required to maintain strict confidentiality regarding all login data, identification, and passwords in order to prevent third parties from accessing their login data. In the event that the dogger.io user has reason to believe or suspects that third parties have obtained or may have obtained unauthorized login data, identification, or passwords, they shall inform dogger.io immediately and change their login data.

dogger.io users shall agree to receive electronic communication from dogger.io for contractual purposes (e.g. invoices, important contractual information or significant technical changes). It is therefore very important that dogger.io account data (“account”) is kept up-to-date. dogger.io shall accept no liability or responsibility should you fail to receive an email notification because the email address is incorrect/invalid. dogger.io users can revoke their consent to receive this information electronically in the future by contacting dogger.io at any time. In this case however dogger.io shall reserve the right to close your dogger.io account.

Blocking Access to your Account

dogger.io reserves the right to block access to our services either temporarily or permanently if there are concrete indications that the dogger.io user has violated or shall violate these terms and conditions and/or the law, or if dogger.io has a legitimate interest in blocking access.

Furthermore a blocking of the dogger.io access can occur if the user is more than 7 days in default on their payment.

In deciding as to whether access shall be blocked, the legitimate interests of all parties shall be considered as appropriate.

Service Disruption

dogger.io endeavors to ensure the best possible availability of the dogger.io services. The dogger.io user acknowledges however, that for technical reasons as well as due to the Service Provider’s dependence on external factors, (e.g. unavailability of telecommunications networks, electricity outages, hardware and/or software failure etc), the uninterrupted availability of individual dogger.io servers cannot be guaranteed.The dogger.io user can therefore not assert a claim for continual access to the dogger.io servers. Access restrictions of a temporary nature shall not constitute grounds for warranty claims nor a right to extraordinary termination.

As regards the fee based services provided by dogger.io, dogger.io guarantees within the sphere of our responsibility an availability of 98% throughout the year. Regular maintenance, which can amount to up to 4 hours per week is not included in the aforementioned, calculated availability. We aim to keep the maintenance times as short as possible.

Terms of Payment

For the use of the fee-based Packages as well as optional extra services/ services from third party providers charges shall apply that shall be due in advance for a complete contractual period.

All payment methods possible shall be displayed to the user in the product information and/or during the checkout and ordering process.

Invoices for users of the dogger.io fee-based packages and services shall be provided to the user electronically, by e-mail.

The respective invoiced amount is due in full to dogger.io 7 days after the invoice has been deemed to have been received, unless otherwise agreed in text form.

The relevant day to determine the timeliness of payment is the day at which the amount is received by, or credited and completely available to dogger.io.

dogger.io processes all payments via external payment processors, including (but not limited to) Stripe. The dogger.io user agrees that dogger.io payments shall only be accepted via these payment processors and that they correspondingly permit the processor concerned to charge the amount concerned.

dogger.io, the provider is also entitled to deactivate/block the user’s server(s) and prevent their access where the charges due are not paid.

dogger.io does not accept any liability for losses, damages or loss of revenue that may be caused by the blocking of a dogger.io Site due to incomplete or delayed payment, as long as the failure or delay can be attributed to the dogger.io user.

Payments are due in USD currency.

All prices exclude VAT. The applicable VAT rate shall be shown on the invoice. If the dogger.io user i.e. the corresponding company is not based in Denmark, but rather in the EU, the dogger.io user shall receive an invoice in which the VAT is not shown. In that case the dogger.io user shall enter a (valid) VAT identification number with their dogger.io fee-based package order. In that case the dogger.io user is responsible for the taxation (reverse charge procedure). dogger.io users outside of Europe as well as in Switzerland receive a net amount invoice.

Chargebacks

Should a payment be back-posted by the dogger.io user, we shall reserve the right to block the corresponding dogger.io app(s) and/or the relevant dogger.io account and to terminate the associated contract(s).

Resumed use of the dogger.io app and/or the dogger.io account shall only be possible once all outstanding sums have been settled.

Charges that dogger.io incurs via a chargeback from a dogger.io user, denial of payment or via the opening of a dispute claim, may be invoiced to the user. Should the dogger.io user have questions regarding a payment they may contact dogger.io in advance.

Should problems occur that prevent the collection/charging of the invoiced amount, dogger.io reserves the right to only offer certain payment methods for the payment of the invoice.

Right of Revocation

Consumers are generally entitled to a right of revocation. Further information can be found in our Cancellation Policy below.

In the event of a revocation of the contract by the dogger.io user, payments received from the user shall be returned without delay and at the latest within 14 days from the receipt of the revocation. We will return your payment using the same payment method that you originally used to pay for your dogger.io package.

Responsibility for Content

The dogger.io user is completely responsible for all content they post. dogger.io is not obliged to inspect the content prior to publication as regards completeness, validity, legality, currentness, quality and suitability for particular purposes.

The dogger.io user declares and guarantees dogger.io that they are the sole owner of all rights to the content posted by them on their dogger.io server, or that they are otherwise legitimately authorised to do so (e.g. via written consent from the copyright holder).

dogger.io reserves the right to refuse, block or remove the posting of content and/or content that has already been posted (including private messages) without prior notice, should the posting of the content or the posted content itself constitute or lead to a violation of these terms and conditions, or where there is clear evidence that a serious violation of these terms shall result. The legitimate interests of the dogger.io user shall be taken into account and proportional measures to prevent and/or remove the violation shall be taken.

The dogger.io user shall upon first request indemnify dogger.io and hold dogger.io harmless against all claims from third parties, against dogger.io as a result of a violation committed by the dogger.io user against legal regulations, third party rights(in particular personal rights, copyright and/or trademark rights), or as regards contractual duties, representations or guarantees(warranties), including the costs of a legal defense (lawyer’s fees and court costs at the applicable statutory rate). In the event of claims arising from any such behavior, the dogger.io user is obligated to immediately and completely cooperate and clarify the situation, as well as to make all required entries accessible to dogger.io in a suitable manner.

Contracts and Cancellations

A free dogger.io app can be deleted by the user at any time by utilizing the Command Line Interface (CLI) or by contacting us. A dogger.io account can be deleted by the dogger.io user by contacting us.

Unless stipulated otherwise in the respective service description, the contract for the chargeable packages shall be extended by the same originally agreed period if the contract is not terminated one month prior to the end of the respective term.

Cancellations can be directly submitted by the dogger.io user via https://dogger.io/dashboard by downgrading to the free plan.

Fees paid in advance shall not be refunded upon termination of the contract or deletion of the site prior to the end of the contract period.

The dogger.io user has the possibility to change their current package. An upgrade or downgrade to another package is possible at any time.

dogger.io may terminate the contracts with the dogger.io user unilaterally and without stating reasons by giving at least three month’s notice. In such a case dogger.io will refund any fees paid by the User in advance on a pro rata basis.

Either party’s mutual right to extraordinary termination for serious reasons remains unaffected.

In particular we shall have the right to terminate the contractual relationship with no notice period if circumstances allow the assumption that the dogger.io user has intentionally or negligently committed “illicit activities” or has breached other obligations of these terms. Such a breach and/or non-compliance can also result in further civil and criminal consequences for the dogger.io user. Instalments paid in advance shall not be reimbursed in this case. The dogger.io user shall be entitled to demonstrate that non-reimbursement is “unreasonable” in its case.

After termination of the contraction relationship we are no longer obligated to provide the contracted services. We can delete all data of the dogger.io user that are located on our services. Transferring the user’s complete dogger.io App to the servicer of a third party is not possible. It is therefore the responsibility of the dogger.io user to store and backup the data in a timely fashion.

In addition to the rights granted by dogger.io pursuant to these general terms and conditions, dogger.io can take further action if dogger.io ascertains that a security breach on the app of a dogger.io user could lead to unauthorised disclosure of customer information, or can request that the dogger.io user provides dogger.io with information concerning such a breach.

Privacy Policy and Data Protection

See more in our privacy policy.

Cancellation Policy

Not happy with your dogger.io subscription? We are sorry to see you go. You can cancel your service contract and receive a full refund within 14 days of your initial purchase. You do not need to provide a reason, though we always appreciate hearing what we could have done better.

Please contact our us to cancel your contract. Cancellation requests must be received in writing, to mathias.lorenzen at live dot com.

Your cancellation request must be received in writing within 14-days of the initial purchase in order for you to receive your refund. After the 14-day window, you may cancel your contract at any time, but no refund will be provided.

Effects of cancellation

If you cancel your contract within the 14-day window, we will process your refund within a month of receiving your request. We will return your payment using the same payment method that you originally used.

Once the cancellation is completed, dogger.io will delete all data associated with the user, including their dogger.io projects.